KohiSoft

Service

Customer emails and messages

Customers get an answer fast and on time. The AI assistant drafts the replies, appointment reminders and confirmations go out on their own, and after a visit the customer is asked for a review.

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AI assistant: from €600 excl. VAT

How it looks

ExampleRunning

Example of an AI email assistant. An enquiry arrives, AI understands the question, checks stock in the spreadsheet and drafts a reply. The reply only goes to the customer once you approve it.

Example process. Names, numbers and amounts are made up.

What the automation takes over

  • Drafts replies to questions about price, timing and availability
  • Sends appointment reminders and confirmations
  • Invites customers back, for example for a check-up
  • Asks for a review after a visit or an order
  • Summarises long emails and attachments
  • Reminds you of emails nobody has answered yet

Where you decide

AI writes the draft; you decide. At first every draft goes through you. Once you see the replies are good, the simplest can go on their own while the rest wait.

How we build it

We connect your email, calendar and software with our own code, which runs on our server or yours. We choose the model by the task: Claude or GPT.

For dental and doctors’ practices

We automate booking appointments, the reminders and the answers to patients’ common questions.

Which software we connect

Gmail, the calendar you book appointments in, Google Sheets, Claude and GPT. Your email and diary can live elsewhere too, as long as they have an API (a way for other programs to exchange data with them) or export to a file.

Questions

Can AI make something up?

It can, if we let it answer from memory. That’s why the assistant takes prices, times and stock from your own spreadsheets and software, and every draft goes through a person.

Who sees our emails?

The model that processes them: Claude from Anthropic or GPT from OpenAI. With their paid services, your data isn’t used to train the models by default. If the automation runs on our server, its log keeps the emails, and someone from our team sees them when fixing a problem. If you’d rather the emails stay with you, it can run entirely on your server.

Where’s a good place to start?

With the question you answer most often, or with appointment reminders. One such automation quickly shows whether the assistant works for you.

Tell us how you work today

Describe the process in a few sentences. We’ll reply personally and suggest where to start.

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